Refund Policy


Nothing on our refunds policy or these Terms in any way limits your rights in terms of section 56 (read with section 55) of the CPA.

  • Cancellations

    You are, in terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitled to cancel, without reason and without penalty, your order for the Products within 7 (seven) days of receipt of the Products. In such an event –
    you will receive a full refund of the purchase price within 30 (thirty) days of the date of your cancellation of the order;
    you undertake not to utilise the Products;
    your agreement of purchase will be deemed to have been cancelled, and
    you will be liable, in terms of section 44(2) of the ECT Act, for the direct costs of returning the products, such as courier and/or shipping charges.
    If for any reason you would like to cancel an order this may be done by contacting our Customer Care Line on 082 416 1726. You will only be able to cancel orders up to 17:00 on the day prior to the date of delivery.

    If you cancel your order later than 7 (seven) days of receipt of the Products, we reserve the right to debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach of any of these Terms.

    Gift Cards & Vouchers

    Just it Gift Shop may from time to time make physical or electronic gift cards (“Gift Cards”) and promotional vouchers or discounts (“Vouchers”) available for use on the Website towards the purchase of the Products. Gift Cards and Vouchers can only be redeemed while they are valid and their expiry dates cannot be extended.

    Gift Cards:

    Gift Cards are available for purchase online and in store.
    Gift Cards that are purchased online by registered users are valid for a period of 3 (three) years after Sale. If your Gift Card has not been used within that period, it will expire and you will not be entitled to a refund.
    Gift Cards cannot be used to buy other Gift Cards. They do not accrue interest and are not refundable for cash once purchased. If your Gift Card value is insufficient for the order you wish to place, you may make up the difference by paying via one of our other payment methods as provided for in these Terms.
    Just it Gift Shop is not responsible for any loss or unauthorised use of a Gift Card, after it has delivered the Gift Card to you or the email address nominated by you.


    Vouchers are issued in Just it Gift Shop’s sole discretion and we reserve the right at any time to correct, cancel or reject a Voucher for any reason. Users do not have a right to Vouchers. Vouchers are issued under specific terms and conditions regulating when and how they may be used.
    As a general rule, and unless specified otherwise on the specific Voucher itself:
    each Voucher can only be used once;
    only one Voucher can be used per person per promotion/campaign on the Website;
    a Voucher must be used at check-out. It cannot be used later on existing orders; and
    the value of the Voucher will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
    Vouchers cannot be used to buy Gift Cards or other Vouchers, and cannot be exchanged or refunded for cash or credit. If for any reason a Voucher does not reflect on the final amount due from you at check-out, you can contact Just it Gift Shop to confirm if the Voucher is still valid. If the voucher is still valid, you can choose whether to cancel the order and place it again with the Voucher, or you can complete the current order and use the Voucher on your next order.
    Just it Gift Shop is not responsible for any loss or unauthorised use of a Voucher.

    Privacy and Security

    All personal information obtained by Just it Gift Shop by virtue of your use of this Website is protected as set out in our privacy and security policy. Further, the security processes and procedures used by Just it Gift Shop to protect information transmitted via the Website are also set out in the privacy and security policy.